Our Return Policy

Return Policy for ImmiCards by L'Atelier Mondial

Custom Products

We do not accept any returns, and we do not issue any refunds or credits, for customized products except when due to our error or defective manufacturing due to our error. Any mistake you do not correct when you review and approve the proof we send you is not an acceptable reason for a refund. Once you have approved your proof, the order become non-refundable. Be sure to review our CUSTOMIZED PRODUCT INSTRUCTIONS for more information.

All Other Products

For Our Mistakes. We gladly accept returns for any mistake we make in packaging or processing your order, or for defective products. Before any refunds are issued, we must receive your returned product in undamaged and unused condition. If the return is due to our mistake, we will arrange to cover the cost of returning your order. We do not accept any returns without prior approval by us, so please contact us before returning your order so that we can arrange for shipping at our expense.

For Other Reasons If you are dissatisfied for any other reason, we will issue a store credit equal to the cost your order minus our shipping expense. Before any store credit is issued, we must receive your returned product in undamaged and unused condition. Return shipping is at your expense. We do not cover the cost of returning products, unless the return is due to our mistake as described under the heading "For Our Mistakes" Please contact us before returning any item for a store credit.
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